To Align With
Leading Overnight Shipping Company - Best Practices
ClientThis client is a premier provider of shipping and information services worldwide.
ChallengeThe Client elected to modify and enhance existing 3270 screens, functional processing, and reporting characteristics of a very mature mainframe International Accounts Receivable application to align it with prescribed Best Practices. Targeted functional components of the International Accounts Receivable system included Collections, Disputes, Glossary, Invoice Adjustments/Cash Applications, and Security. Additionally, the client decided to enhance the presentation of the system to international business users by installing a GUI interface layer over the existing 3270 screens to accommodate Windows-oriented non-browser-based graphical access and functionality to the application system. All project work was to be performed per the client System Development Life Cycle Methodology with the applicable project administration repositories, including change management, appropriately updated and administered.
SolutionNCS conducted business user interviewing and requirements definition based on prioritization of business user modification and enhancement requests. A categorization and prioritization of all user requests was identified and agreed to by business users, business/systems analysts, application development staff and management. Management approved the cited activities and established budget allocations for the approved activities. Through an extensive series of international business user conference calls and in-person meetings, each set of applicable tasks for the approved activities were agreed upon and formal business requirements and functional specifications were generated. These included:
ResultsAll needs/expectations cited by the client were met, and in certain areas, exceeded, as follows:
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